FAQ

All orders generally ship within 7 business days of order placement. Processing time may be extended during peak holiday season. Once a shipping label is created for your order, you'll receive an email confirming your shipment along with a tracking number.

Please note, due to so many variables being out of our control, once your order leaves our warehouse we cannot be held responsible for items lost or stolen during transit, and those orders cannot be replaced or refunded.

If you are experiencing a potential issue or delay with your order delivery, please contact your local post office or the carrier for the service you requested at checkout for more information.

We offer international shipping, however some products are not available overseas. Please be aware though, that international shipments have an estimated transit time of 7-21 days, and can often take longer depending on the destination and carrier service. Tracking will be provided by the carrier, but once it arrives in your country it is then up to your local postal carrier to provide additional tracking, so details will likely be limited or unreliable during transit.

All international orders are subject to customs and duty fees as determined by the respective country of acceptance, and any additional customs fees are the responsibility of you, the buyer. Customs fees cannot be determined in advance and are not covered in the price of international shipping.

Once your order leaves our warehouse we cannot be held responsible for any items lost or damaged in international transit. Packages lost in international transit cannot be replaced or refunded. We do not accept returns or exchanges on any international orders.

If you realize you checked out with an incorrect address, please reach out to inform us as soon as possible to see if it can be updated. We cannot guarantee we will be able to make the change before the order ships.

Unfortunately with so many variables out of our control, once an item is picked up by the carrier we cannot be held responsible for any lost or missing packages. Refunds/ replacements are not offered if an item is lost by the carrier. Please contact your local post office for help if you suspect your order has been lost or stolen.

If you receive an incorrect item or are missing an item in your order, please know that this is very rare and we are so sorry! If this happens to you please contact us as soon as possible and we will get you taken care of.

Sorry, we are currently not taking refunds. We apologize for the inconvenience it may cause.

I’m glad you asked! Each product you see in our catalog is made print-on-demand—so, once you place an order, we produce it specifically for you. This allows us to avoid overproduction and textile waste, and we’re continuously working toward greener production. For more information, head over to our Environmental Efforts section.

You can contact me at art.jackieanne@gmail.com, and we can get sorted right away.

We at Art of Jackie Anne Shop are busy making beautiful prints and art for you. If you are interested in talking to the artist herself, you can go to @art.jackieanne on Instagram and send her a DM!

Yes! I love working on fun projects with likeminded people/companies! Send an email to art.jackieanne@gmail.com with your idea, deadline, budget, and any other information needed and I'll get back to you asap!